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Delivery and Returns

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Delivery

We send all orders for greetings cards within 24 hours of receipt of order. They are sent 1st class through Royal Mail.

All other products will be despatched within 48 hours of receipt of order, unless the next day option is requested and paid for at check-out.

Next day delivery: The cut off time for next day delivery is 12pm. Please make sure there is someone in to sign for the parcel.

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Brown parcels magical fairy door  accessories from Not Before Tea

 

Returns

All returns must be send in the original packaging. The product must not have been used/marked.

Changed your mind? You can return the item within 7 days of purchase but you must get proof of postage and send the parcel via recorded delivery. You will not be refunded for the return postage. A full refund will be paid within 5 working days, once the item has arrived back to us.

Damaged/faulty goods? You have 28 days to return the product if it is faulty/damaged.  You must get proof of postage and send the parcel via recorded delivery; we will refund you this cost.  Once the item has been returned and arrived back to us, we can either send out a replacement or refund the money plus return postage.

 

We want all our customers to be happy with their goods and therefore please get in touch if you have any concerns with your order.